Shipping and returns
Shipping your package
Packages are generally shipped 24 hours of receipt of payment and delay for delivered is maximum 2 days. They are shipped via GLS, PUROLATOR, FEDEX or NATIONEX with a tracking number and delivered without signature.
Shipping charges are included for retail charging station purchases. If your order is less than CA$700, the fee is CA$20.
We recommend that you consolidate all of your items into one order. We can combine two orders placed separately if you ask that. Your package is shipped at your own risk, but special attention is paid to fragile items.
Box sizes are appropriate and your items are properly protected.
Returns are accepted within 30 days of the purchase date if the products have not been installed (new condition), and a 10% restocking fee is the responsibility of the customer as well as shipping costs.
For defective products or if the product has been damaged by the carrier, or if the product has a defect, there are no return costs.